Structured product onboarding
Guide new customers through setup, core workflows, and advanced features.
Solutions · Use case
Customer education that reduces support load.
Create product academies, onboarding paths, and help content with the same platform your internal team uses — structured, searchable, and improvable.
- Launch training faster
- Use one knowledge base
- Answer questions
- Guide work in the flow
Why it works
Training, files, and answers in one place.
Courses, files, answers, and reports all use the same source material.
Self-serve answers
Customer-facing assistants draw from approved help docs with sources.
Fewer repetitive support tickets
Training and answers with sources deflect the questions docs should already answer.
Certification for power users
Offer certificates for admins or champions who complete advanced paths.
Content feedback loop
See which customer topics generate weak answers and improve docs.
Launch new features with training
Ship customer courses alongside product releases.
See it in action
Built for how your team actually works
Capabilities
How Dwight helps with this
Customer-specific spaces
Separate scoped content for external learners on Enterprise.
Help center sources
Connect public docs and videos as customer education sources.
Progress and completion tracking
See which customer teams finished onboarding milestones.
Custom domains
Host customer academies on your brand domain on Enterprise tiers.
How it works
From docs to trusted answers
Dwight connects the full loop for this workflow.
1
Turn docs into courses
Upload files or connect Drive, Notion, and Confluence. Use the docs you already have.
2
Assign training
Set up courses, quizzes, and due dates — by hand or with AI drafts from your files.
3
Answer and guide after training
People ask follow-up questions or get guided through work with the source material attached.
4
See what needs work
Track who finished, what questions keep coming up, and which content to fix next.
The difference
Completion isn't readiness.
Most platforms stop once training is marked complete. Dwight keeps going after that.
Launch training faster
Use one knowledge base
Answer questions
Guide work in the flow
Traditional LMS
- Training ends when the course is marked complete.
- Answers live in Slack threads and manager inboxes.
- Reports show completion, not understanding.
With Dwight
- People still have a place to ask follow-up questions.
- Answers come from your docs and show the source.
- See what questions keep coming up and what to fix.
Keeps going after training. People ask questions and see the source.
For customers
Help users learn without more tickets.
14-day free trial · no credit card · academies and help-doc answers
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